Your website is an essential investment for your business, working 24/7 as your most powerful marketing asset and as such requires extra care to make sure it continues to perform
Website hosting in simple terms is your website's home. It is the place where all the files, folders and other parts of your website live.
All websites on the internet, need hosting, without it your website wouldn’t be available to view on the web. At Mr Olivers we have our own extremely powerful dedicated cloud infrastructure server for hosting which means your website is stored safely and securely.
In addition, we run Litespeed caching on our servers, Immunify360 provides robust server protection through firewall and file scanning and a comprehensive global CDN ensures your site will load quickly anywhere in the world.
Website software updates are carried out on a regular basis to ensure your website performs as expected.
This helps to provide your customers and clients with a great user experience on your website, the most common faults we find are caused by out of date software, these can affect speed, usability, security and a create number of other issues. Proactive updates are key to website security protection your website from vulnerabilities and malware.
We test every update before deployment to ensure your site will continue to work as intended.
All our plans have general support included, we offer email and telephone support to help with any issues you may be facing on your site.
Each plan includes micro tasks which can be used to rectify smaller issues and our Defend and Achieve plans include monthly development time too. Within that allocated development time we will act as an additional team member. We’ll tackle virtually any task you throw at us including design, development, and content updates.
Additional hours are discounted to £25 ph for Care Plan customers, we will always provide a fixed cost for each task with no hidden fees so you know exactly how much things will cost.
As part of our proactive approach to keeping your website safe we take frequent off-site backups we can restore your website quickly to its most recent safe version.
Therefore, if the worse case scenario occurs of complete website loss, we still have you covered and can get you back up and running with minimal data loss.
We offer a comprehensive solution, involving both on-site and off-site backups at regular intervals, stored in a number of locations.
We use a range diagnostic tools that to monitor your websites performance.
This enables us to quickly identify any issues with your sites performance and address them. We also carry out regular optimisations of your website and its database, improving load speed and user experience in the process.
Strategy calls are designed to identify and formulate a plan for you to get the most out of your website and be certain its working towards helping your business achieve its goals.
We establish the key goals of your site, set in place the metrics to track those goals and conduct a number of tasks specific to your goals. We also answer any questions you may have, and help to identify any areas where the site could be improved to the benefit of your business.
Ahead of the call we perform a review of the sites historical analytics performance, speed stats, user data and it UX which will be sent to you before the call.
Think of backups as a safety net, they protect your website should anything go wrong, that’s why it is essential to have a recent backup of your website ready.
Problems can arise from human error or your website may be hacked, having a backup available can solve your problems. Should we find that your site has been damaged in any way and we are unable to fix it we will roll your site back to the most recent safe version. We carry out backups on a variety of schedules based on the plan you choose, if you rarely add new content to your website weekly or even monthly backups will be fine.
However, if you update regularly or have an e-commerce function it is recommended that you backup your site daily.
An SSL Certificates protect user data which is submitted to your website through encryption, this is of extremely high importance for ecommerce sites but all sites should always have an SSL to protect its users.
The SSL is installed on the server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.
Google has also recently stated that sites without an SSL will rank lower than those with.
Simply described, security scanning of a website, looks for either vulnerability’s or unwanted file changes.
As with all software, WordPress websites can become a target to hackers and those trying to steal data online. We perform regular security checks in order to keep your web presence safe from harm along with installing web application firewalls (WAF) and security software.
Alongside this we use server level protection which provides a multi-layered defense architecture ensuring precision targeting and the swift removal of malware and viruses.
Micro Tasks are small amendments to the existing content which is already on the website. This may be amended text, changing images, updating links etc.
The tasks usually take around 5-10 minutes and have proved to be invaluable to our clients.
We aim to complete every micro task within 48 hours but on average most are sorted within 2 hours
Absolutely, you aren’t tied into any lengthy contracts, you can cancel at any time with 30 days notice.
It’s worth noting, you will need alternative hosting in place to keep your website online should you decide to cancel.